Frequently Asked Questions & Answers

Shipping is FREE* for orders over $50 *(excludes Saka Water ).

Delivery prices are calculated automatically based on weight / dimension and delivery location. You can get a shipping estimate from the shopping cart prior to placing the order.

Orders are posted within hours when in stock. If items are unavailable at time of delivery the customer will be notified via phone or email.

Our preferred Courier is Couriers Please.  We use Australia Post for P. O. Box deliveries and for Regional orders.
For small items we use MailPlus.

Australia Post will leave your parcel somewhere safe if no one is present to accept the delivery. If there’s no safe place to leave, Australia Post will leave a card as they normally would so you can pick up at the post office. If you are not going to be home, we recommend that you provide your work address for delivery.

Our other couriers will leave your parcel somewhere safe and may take a photo as proof that it was delivered safely to your location. Our couriers do not require a signature to leave your order.

You are responsible for ensuring that someone is present to accept delivery. We cannot be held responsible if an Authority to Leave is given and the parcel goes missing after its delivery.

Although our website can not calculate the shipping for International order, we do ship Internationally.
Please email us with the products you'd like to order and your Suburb, City, Country you're in and we'll reply back with the cheapest freight quote to proceed.

We are committed to providing quality products to our customers.
Please take the time to familiarise yourself with our returns terms and conditions before making a purchase online.
Your purchase may be exchanged for another purchase or you can have your online account credited with the purchase value or we can simply process a refund.
Higher value gifts may be substituted with payment of the difference.
Please return the unwanted gift to our head office 30 Fabio Court, Campbellfield VICTORIA 3061 Australia within the 30 days of purchase.
Returned goods must be unopened and in resalable condition.
Refunds less shipping costs will be processed once goods are returned.
No Returns on used products such as Juicers, Blenders, Water Filters, P{ersonal Care products or opened supplements.
Unless it's a faulty product, this policy is not designed for customers to buy a product, use it and decide to return it.

Our site offers several different options for accepting payments. We accept both online and off-line payment methods, with online being our most preferred method of payment for faster processing of purchase.

Credit Card - When you select this payment method list you will be required to enter the Name on Card, select the Credit Card Type, enter the Credit Card Number, and select the Expiration Date. Credit card details are entered through our EFTPOS terminal. Once these details have been checked the transaction is then processed and completed. We accept the following credit cards: Mastercard, Visa and AMEX.

zipPay

Buy now. Pay later and Interest free. The smarter way to pay online and in-store. How it works.

Afterpay
Shop now. Enjoy now. Pay later.

Buy what you want today, pay for it in four equal instalments, interest-free.
$2000 limit.

Direct Deposit - When you select this method of payment you can make a payment directly to our bank account by direct credit. Goods are shipped once payment has been received and verified.

PayPal - When you select this method of payment you will be automatically directed to PayPal where you can make your payment. Goods are shipped once payment has been received and verified.

Currency - All prices quoted on this site are in Australian dollars.

GST - All prices quoted on this site are inclusive of a goods and service tax called GST which is a 10% consumer sales tax levied required by the Australian Government. GST is payable on all orders delivered in Australia. GST is not payable if the goods are sent overseas.
*There are some Natural products that do not have GST on our website.

Our one page checkout process makes ordering online simple and easy. You are prompted on each step and each option as you go.

If you have a special request or prefer to place your order by phone we can manually process your order by, calling (03) 9357 1777 during business hours. 

A separate invoice will be emailed to you for each order placed.

To use this Check Out method, you must first have created an account or logged into your account. 

Problem ordering - For ordering issues send an email to info@alkalineworld.com.au, state 'Urgent Ordering Problem' in the subject header of your message. We will get back as soon as possible during business hours. Please make sure you have put in your address in the correct fileds so the shipping calculator can give the freight estimate.

Alkaline World is committed to the new Australian privacy legislation in the way it collects, uses, secures and discloses personal information.

The Commonwealth Privacy Act 1988 requires companies to comply with the National Privacy Principles (NPPs). We lawfully collect personal information that is necessary for our business to function.

The information we collect and hold will depend upon the products and services you request from us. You can choose to have your information stored for faster access or you can checkout as a guest.